Yes, if a delay or cancellation of your initial flight causes you to miss a connecting flight and results in a significant delay to your final destination, you may be eligible for compensation.

No, not all delays are eligible for compensation. Delays caused by extraordinary circumstances, such as severe weather, security risks, or air traffic control strikes, are generally not compensable.

Yes, if your flight departs from an EU country or arrives in the EU on an EU-based airline, it is covered under EU Regulation 261/2004, regardless of the airline's origin.

Delays caused by airport issues, such as security delays or operational problems, generally do not qualify for airline compensation. However, the airline may still provide assistance and care, such as meals and accommodation, depending on the length of the delay.

To file a claim, you will typically need your booking confirmation, copy of your passport, boarding pass, proof of delay or cancellation, and any receipts for expenses incurred due to the disruption.

Yes, most regulations require a minimum delay time before compensation is applicable. For instance, in the EU, the flight must be delayed by at least 3 hours upon arrival to qualify for compensation.

Compensation for flights affected by strikes depends on the nature of the strike. Strikes by airline staff may qualify for compensation, while strikes by third parties, like air traffic controllers, may be considered extraordinary circumstances.

You can check the status of your claim through our online portal using your case reference number. Our team will also provide regular updates via email.

Yes, if a flight disruption causes additional travel expenses, such as hotel stays, meals, or alternative transportation, you may be eligible for reimbursement. Keep all receipts and documentation for your claim.

You can reach us via our contact form on the website, email, or our chatbot. Our team is available to assist you with any questions or support you need regarding your claim.

Accepting a voucher or alternative flight does not necessarily forfeit your right to compensation. However, the terms and conditions of the voucher or alternative offer may affect your eligibility. It's best to review the offer details or consult with us before accepting.

Yes, EC261/2004 applies to any flight departing from an EU airport, even if it's a connecting flight. It also covers flights arriving at an EU airport if you're flying with an EU-based airline. So, if you have a connection through Europe and experience a significant delay, you may be entitled to compensation.

Flights departing from an EU airport: EC261 applies to all flights departing from an EU airport, regardless of the airline.
Flights arriving at an EU airport: EC261 covers flights arriving at an EU airport if the airline is EU-based.

Yes, if you are traveling on a single ticket and your final destination is delayed by more than 4 hours due to a delay on your connecting flight from an EU airport, you are generally entitled to compensation under EC261, provided the delay was not caused by extraordinary circumstances.

The delay is based on your arrival time at the final destination. For example, if your journey from New Delhi to New York via Paris is delayed by more than 4 hours upon arrival in New York, you may be eligible for compensation.

For flights over 3,500 km, which includes most intercontinental flights, you may be entitled to €600 in compensation if your arrival at the final destination is delayed by 4 hours or more.

Yes, compensation is not provided if the delay is caused by extraordinary circumstances beyond the airline's control, such as severe weather, political instability, or air traffic control strikes.